Author Archive for: ksmith

Entries by

On the Board Improvement Highway, The Onramp and the Offramp are Equally Important

Onboarding and offboarding of directors is crucial for boards with an Infinite mindset and goal for improvement. Often onboarding gets lip service and a little attention while offboarding is virtually unheard of. These steps help create a positive governance culture and a higher performing board. Presenting comprehensive information with support, and asking the right questions […]

Shared vs. Classical Leadership & Challenges in Governance

Shared leadership is what credit union board members should practice but it’s rarely an idea that individuals coming into board service have a strong history with or understanding of. Intentionally opening up this as a discussion and reviewing expectations can be a tremendous asset towards effectiveness. Recently, as part of my regular nerdy reading, I […]

On the Rebound: Challenges in Hiring a CEO

On the Rebound: Challenges in Hiring a CEO One of the most valuable and challenging actions a board can take is to hire a new CEO. Many credit union boards face replacing long-serving CEO who came up through the ranks from when the organization was much smaller. In this environment with a relative lack of […]

That New Car Smell and Invisible Customer Service

That New Car Smell and Invisible Customer Service Not all customer service needs to be red carpet, or concierge service. Sometimes invisible customer service is the best and what the customer wants. Credit unions may need to consider whether their members need much more than this in general. By Kevin Smith So, I just bought […]

Are Your Board Members and Your CEO too Chummy?

Are Your Board Members and Your CEO too Chummy? Board members and the board chair can compromise their ability to hold the CEO accountable if their relationship is too close, or too friendly. Directors should reflect on that relationship and how to manage that tight rope walk, managing extremes. By Kevin Smith Did you have […]

Have You Researched the DNA of Your Board?

Have You Researched the DNA of Your Board? Board turnover doesn’t always mean that the board evolves or changes. Slow replacement of directors can mean that the “old” culture of the group, get rooted and, well … stuck in the DNA of the board as a whole. By Kevin Smith Wait! … Before you @ […]

Ratio: Forward Looking to Backward Looking

Ratio: Forward Looking to Backward Looking Too many credit union board members spend too much time looking at what happened last month, last quarter and last year. In the current environment of uncertainty and volatility, directors need to be able to spend as much time as possible on strategic thinking. Looking ahead to your “big […]

Monitoring Whether the Current Economic Uncertainty is Bringing Greater Risk to Your Loan Portfolio

Monitoring Whether the Current Economic Uncertainty is Bringing Greater Risk to Your Loan Portfolio  By Tim Harrington Economic uncertainty makes assessing risk in a credit union’s portfolio that much more difficult. Credit unions can take advantage of  existing reports to tease out signals and indicators to help determine what’s happening within their sphere. Ask an […]

Balanced Scorecard and CEO Oversight

The Balanced Scorecard approach provides boards a range of variables to measure success. With a mixture of financials, strategic values of the organization and others, this provides more confidence in their assessments. When boards and CEOs collaborate to establish these measurements, it also helps clarify the plan for all involved. By Kevin Smith Board members: […]

© Copyright 2020 - Site design by Sprout Studio in Madison, WI