This author has not written his bio yet.
But we are proud to say that Kevin Smith contributed 87 entries already.
Shared leadership is what credit union board members should practice but it’s rarely an idea that individuals coming into board service have a strong history with or understanding of. Intentionally opening up this as a discussion and reviewing expectations can be a tremendous asset towards effectiveness. Recently, as part of my regular nerdy reading, I […]
On the Rebound: Challenges in Hiring a CEO One of the most valuable and challenging actions a board can take is to hire a new CEO. Many credit union boards face replacing long-serving CEO who came up through the ranks from when the organization was much smaller. In this environment with a relative lack of […]
That New Car Smell and Invisible Customer Service Not all customer service needs to be red carpet, or concierge service. Sometimes invisible customer service is the best and what the customer wants. Credit unions may need to consider whether their members need much more than this in general. By Kevin Smith So, I just bought […]
Are Your Board Members and Your CEO too Chummy? Board members and the board chair can compromise their ability to hold the CEO accountable if their relationship is too close, or too friendly. Directors should reflect on that relationship and how to manage that tight rope walk, managing extremes. By Kevin Smith Did you have […]
Have You Researched the DNA of Your Board? Board turnover doesn’t always mean that the board evolves or changes. Slow replacement of directors can mean that the “old” culture of the group, get rooted and, well … stuck in the DNA of the board as a whole. By Kevin Smith Wait! … Before you @ […]
Ratio: Forward Looking to Backward Looking Too many credit union board members spend too much time looking at what happened last month, last quarter and last year. In the current environment of uncertainty and volatility, directors need to be able to spend as much time as possible on strategic thinking. Looking ahead to your “big […]
Monitoring Whether the Current Economic Uncertainty is Bringing Greater Risk to Your Loan Portfolio By Tim Harrington Economic uncertainty makes assessing risk in a credit union’s portfolio that much more difficult. Credit unions can take advantage of existing reports to tease out signals and indicators to help determine what’s happening within their sphere. Ask an […]
The Balanced Scorecard approach provides boards a range of variables to measure success. With a mixture of financials, strategic values of the organization and others, this provides more confidence in their assessments. When boards and CEOs collaborate to establish these measurements, it also helps clarify the plan for all involved. By Kevin Smith Board members: […]
Three Kinds of Lip Service That are Hurting Your Culture By Kevin Smith You know about Lip Service, right? (hint: it’s not just a rockin’ song by Elvis Costello.) This is when you talk about something but your actions don’t back up what your lips are saying. […]
Best Practices in Board Recruitment … Part (n+1) By Tim Harrington and Kevin Smith Board recruitment should be an ongoing process, a continuing cultivation. Everyone is super-busy, so making this as streamlined as possible for recruit-ers and recruit-ees is imperative. Building business card solutions and one-click information can do this. As part of our roles […]
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