by Kevin Smith, Publisher, TEAM Resources
On a recent trip to a credit union event, I was actually surprised by an airline customer service effort that was positive. (I know, right?) It wasn’t a big thing, but it was enough to make me notice and jot a note. The airlines aren’t getting a lot of good press these days for their customer service. And I’ve certainly gotten my share of “meh” service over the last couple of years.
For example, last spring I got to fly over my destination … twice … over an eight-hour period … without actually getting to land there because of weather. So, I never actually got to where I needed to go. I missed the event. But I also didn’t get the miles towards my loyalty program status, presumably because I never landed there. There’s not much the airline can do about weather issues, but I did feel doubly disappointed when I didn’t even get credit for my own efforts. Jeez.
Ok, moving on to the better story. (I can’t seem to let the miles thing go.)