Three Kinds of Lip Service That are Hurting Your Culture
By Kevin Smith
You know about Lip Service, right? (hint: it’s not just a rockin’ song by Elvis Costello.) This is when you talk about something but your actions don’t back up what your lips are saying. It’s a terrible feature in organizational cultures and it can devastate trust and morale. I see it all the time. But not all lip service is created equally. I see three forms of it regularly and each has its own kind of negative effect on an organization.